Woof Self Wash Ltd

Last updated: December 2025

1. Introduction

Woof Self Wash Ltd (Company No. 16843973) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (woofselfwash.co.uk) and services.

We are the data controller for the purposes of UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Contact Details

Woof Self Wash Ltd

4 Thompson Avenue, Richmond TW9 4JW

Email: info@woofselfwash.co.uk

3. Data We Collect

3.1 Information You Provide

When you use our contact form or subscribe to our mailing list, we collect: your name, email address, and any message content you choose to provide.

3.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies, including: your IP address, browser type and version, pages visited and time spent on our site, referring website, and device information.

4. How We Use Your Data

We use your personal data to: respond to your enquiries submitted through our contact form, send you marketing communications if you have opted in to our mailing list, improve our website and services through analytics, and comply with legal obligations.

5. Legal Basis for Processing

We process your personal data based on: your consent (for marketing communications), our legitimate interests (for responding to enquiries and improving our services), and legal obligations (where required by law).

6. Cookies and Third-Party Services

Our website uses cookies and third-party services to enhance your experience:

6.1 IONOS Site Analytics

We use IONOS Site Analytics to understand how visitors interact with our website. This service collects anonymised data about page views and user behaviour. For more information, please see the IONOS Privacy Policy.

6.2 Google Maps

We embed Google Maps to show our service locations. Google may collect data through these embedded maps. Please refer to Google's Privacy Policy for more information.

6.3 Website Translator

We use a translation service to make our website accessible in multiple languages. This service may use cookies to remember your language preference.

7. Data Retention

We retain your personal data for the following periods: contact form submissions are kept for 2 years after your enquiry has been resolved, mailing list data is kept until you unsubscribe plus 6 months to process your request, and analytics data is retained according to IONOS's standard retention policy (typically 26 months).

8. Your Rights

Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, erase your data ("right to be forgotten"), restrict processing, data portability, object to processing, and withdraw consent at any time.

To exercise any of these rights, please contact us at info@woofselfwash.co.uk.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmission.

10. Third-Party Sharing

We do not sell your personal data. We may share your data with our website hosting provider (IONOS) for the purpose of operating our website, and with authorities if required by law.

11. International Data Transfers

Some of our third-party service providers (such as Google) may transfer data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Complaints

If you have concerns about how we handle your data, please contact us first at info@woofselfwash.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.